Terms & conditions

Payment

We accept online payment in a secure environment with Visa and Mastercard credit and debit cards.
The online store works with Stripe to incorporate the very latest encryption technology to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the Stripe secure payments server. Your browser will indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.
Once you have confirmed your order, payment is taken from your account.
To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard Securecode and Verified by Visa) and by an independent fraud prevention service.

Prices & tax charges

All prices are shown in sterling and include 20% VAT.

Product portrayal

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. Although we endeavor to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Sharing your details to Third Parties

We do not provide your e mail address to any third parties. We very rarely send out marketing emails but if you would like to stop receiving any emails sent by us please click on the unsubscribe link.

Delivery details

Delivery is subject to stock availability and credit card authorisation and a signature is required on receipt. We will only charge one lot of postage per order - however many parcels it involves.

UK Delivery costs

UK standard delivery: £4.95
Allow between 3-6 working days for delivery.
Express delivery: £9.95
Allow between 1-2 working days for delivery.

Royal Mail track & trace requires a signature and insures the value of the parcel in case of damage, loss or theft. We can therefore not leave parcels without a signature in a hiding place.

Overseas delivery costs

European Union: £14.95
All other destinations: £19.95
You should allow between 15 working days for delivery from placing the order.

Royal Mail track & trace requires a signature and insures the value of the parcel in case of damage, loss or theft. We can therefore not leave parcels without a signature in a hiding place.

Returns & Exchanges

If, for any reason, you would like to return your order, you can send it back to us in its original condition with proof of purchase within 28 days for a full refund or exchange.

Please return to :

The Shakti Shop, 23 Silver Street, Buckfastleigh, Devon, TQ11 0BQ

We aim to process all refunds within 2-3 working days from receipt. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.

Any import duties that may arise for shipping and returned items will need to be covered by you.

The item(s) must be new / unworn and fully labelled with original swing tags. 

Please note that return postage cannot be refunded. To keep returns cost to a minimum simply request a ‘Certificate of Posting’ from your local Post Office when returning goods which serves as proof of despatch for potentially lost items. If you prefer, return your items via registered mail so that you have proof of despatch and insurance cover in case an item is lost. Otherwise, please make sure you have your own sufficient insurance cover as we cannot accept responsibility for goods lost or damaged in return transit.

Faulty goods

In the rare and unfortunate event of your product being faulty, please accept our apologies, and email us at hello@shaktishop.co.uk or call us on 07494 061665.

Changing or cancelling your order

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.
If you wish to cancel your order please email us at hello@shaktishop.co.uk or call us on 07494 061665. (If your order has been processed or been despatched we will be unable to process a refund until we receive the parcel back).